Astea Intl Focuses on Small to Mid-size Businesses
Although known for service lifecycle management (SLM) solutions but Astea International Inc. has now targeting at small to mid-size businesses with introduction of enterprise-class service management solution .It came about after the acquisition of FieldCentrix, the industry’s leading mobile field force automation company, which will enable Astea to penetrate in the OnDemand service management market. The Hosted Solution would aim to provide real-time visibility and control of service operations to companies.
Astea’s Service Management OnDemand solution is claimed to be the industry’s first hosted "field-centric" service management available in the market today. It helps to optimize workflow in the field where service engineers remain on service calls. It is focusing on maximum flexibility, remote access to customer information and streamlined front- and back-office operations. But the widely deployed FieldCentrix solution will be demand based offer as Service Management OnDemand. This application can sharply reduce customers’ up-front costs, and ensures an extremely rapid implementation, claims the company.
The lure or catch lies in providing enterprise-level field service management functionality in a low-risk, hosted environment, enabling faster ROI. The clichéd like customer information share, proper service needs, etc. doesn’t impress at all. The interesting part for anyone managing an office has been addressed. With Service Management OnDemand, companies will have full control over data in a secure, reliable and highly-scalable environment. Service Management OnDemand also eliminates the need for an on-premise infrastructure. Minimization of IT resource needs on hardware and software installation and configuration, software upgrades, along with ongoing maintenance has been given a thought.
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